IT Helpdesk Officer

Mitracomm Ekasarana PT    Jakarta Raya

Bidang Pekerjaan:
IT

Gaji:
Gaji Dirahasiakan


Deskripsi Pekerjaan

  • Provide single contact of service enquiries and day to day support on all issues and requests related to the system and the services, including operation support ,technical advice, problem resolution, escalation, incident management, problem management and security management
  • via telephonic/web/email/fax enquiries.
  • Logging of service calls and documentation of all user requests and incident/problem resolutions.
  • Escalate problems to 2nd and 3rd level support with agreed SLA if necessary.
  • Trouble shooting PC hardware, notebook,PDA, Printer/print server,MS win, internet browser,standard microsoft software,lotus notes clients and other inhouse application problems
  • Able to work shift including weekends and public holidays.

 

Persyaratan

  • Male
  • Max age 30 years old
  • Diploma in computer science/electronics/IT or equivalent.
  • Have worked in related field for min 1 years in customer service/call centre
  • Have excellent communication, interpersonal and written skills in english

Diiklankan sejak 25 March 2020

Ditutup pada 24 April 2020

5 Lowongan lainnya dari Mitracomm Ekasarana PT

Jakarta Raya

953 Total Aplikasi

IDR 3.900.0004.500.000
Jakarta Raya
IDR 4.000.0005.000.000
Bandung dan 3 kota lainnya

1178 Total Aplikasi

IDR 3.000.0004.000.000
Depok dan 1 kota lainnya

994 Total Aplikasi

IDR 4.000.0005.000.000
Semarang

506 Total Aplikasi

Gaji Dirahasiakan

Tentang Perusahaan

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has two divisions. Established in 1991, from being an authorized dealer of Panasonic Telecommunication products such as Key Telephone Systems, PABX and Fax, the company today is a world-class solutions provider of end-to-end CRM solutions and supporting products. We are certified partners of global IT and Communications leaders such as Avaya, Oracle Siebel, Oracle Fusion Middleware, Gemalto, McAfee, Juniper, Nuance, Verint, AudioCodes, NetApp, Symmetricom, Cyber Ark, etc. As a group of companies, Phintraco has been supporting and providing its customers with world-class leading edge solutions. Deliver solutions and services that help customers accelerate their business growth. We believe that this will create significant new value, to our customers and Phintraco as a group at the same time. Today, Phintraco Group has served over 300 customers, ranging from medium to large companies, local and multi-national companies, both in Indonesia and overseas market.

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Profil Perusahaan

Mitracomm Ekasarana PT

Mitracomm Ekasarana PT


Industri:
Consulting, Research & Legal Services

Ukuran Perusahaan:
10,001+ employees


Kantor Pusat:
Gd The East lt 15, Jl. Dr. Ide Anak Agung Gde Agung Kav E3.2 no.1 Kawasan Mega Kuningan - Jakarta Selatan 12950


Kendaraan Umum Terdekat:
Stasiun Tebet