Program Manager

Accor Advantage Plus PT    Jakarta Selatan

Bidang Pekerjaan:
Sales and Marketing

IDR 25.000.00030.000.000

Deskripsi Pekerjaan

Managing Sales Performance
  • Meeting efficiency and sales targets
  • Setting team and individual targets that are challenging, achievable, measurable, and in line with Head office target requirements
  • Working closely with the Team Trainer to thoroughly monitor, assess and evaluate each staff member’s sales performance and techniques
  • Working with and motivating each staff member to meet their sales targets and improve their sales techniques
  • Tracking sales performance through effective use of all performance reports
  • Distribute, monitor, and maintain use and quality of lead sheets
  • Manage the collection, collation, and distribution of all sales support information, both internal and external
  • Manage and motivate staff to participate in rolling incentive schemes ie. Top Gun, Hotel famils
  • Leading team by active participation in all parts of the business – sales calls, training.
Recruitment, Training& Development
  • Manage the ongoing recruitment needs of their Program through direction and interaction with the Team Trainer
  • Ensuring the Team Trainer is “on track” with recruitment needs and recruiting appropriate candidates
  • Ensuring the center is at the highest capacity to make targets
  • Ensuring that Team Trainer is delivering appropriate training and induction with all new staff
  • Active participation in ongoing coaching and development of new staff
  • Managing retention and turnover in the call center and taking appropriate action to keep it to acceptable levels.
Performance Management
  • Managing daily/weekly individual performance and work patterns (in conjunction with Team Trainer and Assistant Operations Manager), such as sales per hour per shift, and put performance management plans in place when required
  • Motivates staff through daily meetings and initiating new ideas to keep staff-driven and morale high
  • Coaching and developing staff through regular one on one meetings, and through the use of individual Development Action plans
  • Performing weekly and monthly performance appraisal on non-performing and performing staff respectively
  • Analyzing all performance reports and daily sales technique feedback to staff.
Client Relationship Management
  • Maintain ongoing relationships with the General Manager and Key personnel of hotels in your program's region.
  • Ensure customer feedback/requests are handled promptly and forwarded to Member Services where appropriate
  • Notify the head office of all ongoing hotel/member difficulties
  • Manage and ensure accurate weekly reporting to Head Office
  • Understand and display competency in all administration tasks
  • Manage and track the program's ongoing expenses such as phone costs, wages in order to identify any inaccuracies
  • Manage and direct workload to administration staff to ensure accuracy and effective time management
Head Office Reporting
  • Timely reporting of all data/statistics as requested by Allegiance Head Office


  • Laki - Laki & Perempuan
  • Usia maksimal 35 tahun
  • S1 Hubungan Internasional
  • Pengalaman minimal 2 tahun
  • Mampu berbahasa Inggris, Written & Spoken

Diiklankan sejak 13 May 2022

Ditutup pada 12 June 2022

1 Lowongan lainnya dari Accor Advantage Plus PT

Jakarta Selatan

1490 Total Aplikasi

IDR 1.600.0003.000.000

Tentang Perusahaan

PT. Accor Advantageplus adalah perusahaan yang bergerak di bidang perdagangan membership hotel Accor. Lokasi kantor : DBS Bank Tower, Level 21, Ciputra World 1 Jln. Prof Satrio Kav 3-5, Jakarta 12940, Indonesia

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Profil Perusahaan

Accor Advantage Plus PT

Accor Advantage Plus PT

Hospitality, Travel & Tourism

Ukuran Perusahaan:
51 - 200 employees

Kantor Pusat:
DBS Bank Tower, Level 21, Ciputra World 1 Jln. Prof Satrio Kav 3-5, Jakarta 12940, Indonesia

Kendaraan Umum Terdekat:
stasiun sudirman