Lamar Lowongan Senior Manager Contact Center di Mitracomm Ekasarana PT 2022 | Jobs.id

Senior Manager Contact Center

Mitracomm Ekasarana PT    Yogyakarta

Bidang Pekerjaan:
Customer Service

Gaji:
IDR 10.000.00013.000.000


Deskripsi Pekerjaan

Jobs Description
  • Lead dan manage customer service projects for improving quantitative and qualitative performance and clients satisfaction.
  • To be representative for the result of a project in the unit.
  • Controlling and make sure that the team in following the standard KPI set by the client.
  • Prepares customer service performance report by collecting, analyzing, and summarizing data and trends.
  • Create capacity planning according to client project.
  • To plan for human development to promote staff to a higher level.
  • To keep a good relationship with clients and do internal coordination with other division or department.

Persyaratan

  • S1 education all departement with GPA 3.00.
  • At least 1-2 years of working experience as Contact Center Operation Manager.
  • Experience in handling more than 100 headcounts with various projects or campaigns.
  • Experience in Business planning for Contact Center, Capacity Planning, etc.
  • Computer literate especially Excel (Vlookup, PIVOT, IF, Hlookup).
  • Good analysis and planning ability.
  • Motivated and able to work under preassure.
  • Good negotiation skills and strength in numbers.

Diiklankan sejak 19 December 2021

Ditutup pada 18 January 2022

5 Lowongan lainnya dari Mitracomm Ekasarana PT

Jakarta Barat dan 1 kota lainnya
IDR 4.500.0005.100.000
Jabodetabek

97 Total Aplikasi

IDR 4.000.0005.000.000
Banjarmasin
IDR 2.900.0003.000.000
Semarang
IDR 3.000.0004.000.000
Semarang
Gaji Dirahasiakan

Tentang Perusahaan

PT. Mitracomm Ekasarana is a subsidiary company of Phintraco Group. Established in in 1999, the company started with its Channel Solution division, the business was expanding and currently PT. Mitracomm Ekasarana has two divisions. Established in 1991, from being an authorized dealer of Panasonic Telecommunication products such as Key Telephone Systems, PABX and Fax, the company today is a world-class solutions provider of end-to-end CRM solutions and supporting products. We are certified partners of global IT and Communications leaders such as Avaya, Oracle Siebel, Oracle Fusion Middleware, Gemalto, McAfee, Juniper, Nuance, Verint, AudioCodes, NetApp, Symmetricom, Cyber Ark, etc. As a group of companies, Phintraco has been supporting and providing its customers with world-class leading edge solutions. Deliver solutions and services that help customers accelerate their business growth. We believe that this will create significant new value, to our customers and Phintraco as a group at the same time. Today, Phintraco Group has served over 300 customers, ranging from medium to large companies, local and multi-national companies, both in Indonesia and overseas market.

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Profil Perusahaan

Mitracomm Ekasarana PT

Mitracomm Ekasarana PT


Industri:
Consulting, Research & Legal Services

Ukuran Perusahaan:
10,001+ employees


Kantor Pusat:
Gd The East lt 15, Jl. Dr. Ide Anak Agung Gde Agung Kav E3.2 no.1 Kawasan Mega Kuningan - Jakarta Selatan 12950


Kendaraan Umum Terdekat:
Stasiun Tebet