Product Support Manager

Moka Teknologi Indonesia PT    Jakarta Raya

Gaji:
Gaji Dirahasiakan


Deskripsi Pekerjaan

  • Support Head of CX and Ops leaders in day to day operations of the Product Support team who manage tier 2 issues.
  • Accomplishes Product Support human resource objectives by recruiting, developing, monitoring, enforcing policies and procedures.
  • Ensure customer operations fulfill the set of performance objectives.
  • Manage tools and processes used for Support tickets.
  • Maintain a high-degree of responsiveness and issue resolution for user inquiries.
  • Collaborate with various internal teams to improve both Support processes and the product itself.
  • Monitor the individual & team efficiency to ensure we meet departmental KPIs on a daily & weekly basis.
  • Work towards quarterly targets relating to customer satisfaction and quality performance targets.

Persyaratan

  • Bachelor degree from a reputable university.
  • Engineering / IT background is a must.
  • 3-5 years relevant work experience in solving difficult technical issues, with leadership experience in IT field.
  • Excellent soft skill for interaction with various parties.
  • Ability to think strategically and to lead.
  • Top notch in implementing customer focus attitude.

Diiklankan sejak 14 February 2019

Ditutup pada 16 March 2019

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Profil Perusahaan

Moka Teknologi Indonesia PT

Moka Teknologi Indonesia PT


Industri:
IT & Telecommunication

Ukuran Perusahaan:
51 - 200 employees