Cloud IT Helpdesk

Zettagrid Indonesia    Jakarta Selatan

Pengalaman Kerja:
Fresh Graduate akan dipertimbangkan

Bidang Pekerjaan:

IDR 5.000.0006.000.000

Deskripsi Pekerjaan

Zettagrid Indonesia is currently hiring for Junior IT Helpdesk as part of Customer Success Team who will add value to our currently growing team. 

In this position you will manage and handle customer who need assistance using our cloud and help completing tasks or troubleshooting problems through diagnostic tests.


  • Responding to queries via chat, email, or phone
  • Creating, monitoring, managing tickets
  • Providing technical assistance for questions and problems
  • Resolving problems and manage escalation to higher level if problems are not resolved
  • Following up with customers to ensure full resolution of issues
  • Writing technical guidance for new and updated software


  • At least 1 year experience in IT Helpdesk or Customer Support, preferably in the IT industry (IT Fresh Graduate are welcome to apply)
  • Good Customer Service Skills
  • Ability to Communicate Effectively to help customers fix their issues and feel satisfied with the experience
  • Strong empathy for customers and passion for revenue and growth
  • Strong computer skills and the ability to troubleshoot and diagnose problems
  • Familiarity with Linux, Windows operating system
  • Familiarity with Networking
  • May have experience with VMware vSphere, vCloud, and/or other cloud providers (AWS, Azure, Google CP)
  • Analytical and process-oriented mindset
  • Ability to command a group of individuals in a room quickly and be assertive in a public environment
  • Ability to work in an entrepreneurial environment in a team and individually

Diiklankan sejak 7 February 2019

Ditutup pada 16 February 2019

Tentang Perusahaan

What is it like working at Zettagrid Indonesia? Find your Future at Zettagrid Indonesia Bring your unique experiences, skills and passions to Zettagrid Indonesia for a rewarding career and lifestyle. We are committed to developing our people, enabling them to deliver excellence services. We provide employees with an environment where you can be part of a team and excel in your chosen career. Your contribution is valuable and encourage staff involvement in many areas of our business. Work Life Balance A healthy work-life balance is important. We are strongly committed and actively manage work load and provide flexible working hours for many roles. Dynamic Working Environment We have a very flexible and dynamic working environment. This reflects the demands of our clients and as a result, the weekly and even daily activities of our staff can change quickly. No matter the position you’re in, you are unlikely to go a day without learning something new. We look for staff who can accommodate this environment and thrive in it.

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Profil Perusahaan

Zettagrid Indonesia

Zettagrid Indonesia

IT & Telecommunication

Ukuran Perusahaan:
11 - 50 employees

Kantor Pusat:
PT. Arupa Cloud Nusantara Eightyeight@kasablanka Tower A, 18th Floor, Jl. Casablanca Raya Kav. 88, Jakarta 12870 Indonesia