Customer Service Representative Assistant

Global Sarana Sukses PT    Jakarta Selatan

IDR 5.000.0007.000.000

Deskripsi Pekerjaan

  • Order Management - Ensure the effective handling of customer orders from order receipt to product dispatch/delivery. Enter orders accurately and on-time into transactional systems and subsequently monitor product and documentation to ensure customer needs are met. Routinely inform customers of order status.
  • Invoicing/Tax Invoice - Timely distribution of customer invoices/Tax.
  • Manage Accounts Receivable - Reconcile customer payments to invoices and resolve issues/discrepancies. Pro-actively follow-up on late or partial payments and escalate to higher authorities, if necessary. Prepare reports for management as appropriate.
  • Manage Complaints - Handle customer complaints in accordance with company/business procedures. Track complaints through to resolution.
  • Manage Returns - Execute authorized product returns and process appropriate credits/adjustments and/or replacement goods.
  • Supply Chain - Provide input to and/or prepare the demand forecast. Manage inventory at optimal levels for the business. Provide timely communication of inventory issues (e.g. low product availability, excess/slow/non-moving stocks etc.) so that corrective action can be taken. Follow product allocation plan when necessary.
  • Compliance Activities - Maintain full compliance with Sarbanes-Oxley and any other internal control requirements
  • Inquiry Management - Efficiently handle inquiries from existing and potential customers.
  • Contract Administration - Prepare and maintain sales contracts in accordance with data and instructions provided by Sales.
  • Master Data Set-up & Maintenance - Ensure all necessary master data, customer accounts, documents etc. are established and maintained for the efficient execution of relevant customer service processes.
  • Miscellaneous -Successful execution of other assigned task (e.g. admin work, customer survey, etc.)


  • Male / Female
  • Candidate must possess at least a bachelor, any field.
  • Maximum 35 years old
  • Required language(s): English
  • At least 1-2 years of working experience in the related field (or accounting field) is required for this position.
  • Able to perform well in a multitask and full pressure environment
  • High Proficiency in Ms. Office especially Ms. Excel
  • Good communication skill
  • Good in organizing and responsible with the task given
  • Preferably Staff (non-management & non-supervisor)s specializing in Clerical/Administrative Support or equivalent.

Diiklankan sejak 29 May 2019

Ditutup pada 7 June 2019

Tentang Perusahaan

Global Sarana Sukses is a Recruitment Search Firm and Business Process Outsourcing (BPO) Solution that established in Indonesia since 1998. With years of experience that we have in the business, we are able to help our client in recruiting the talent. Our passion is to understand our clients needs and deliver it for them so they can grow their business. With passion in our heart, we have proven our track record in doing successful placements with our clients. Our industry expertise are Trading, FMCG, Telecommunication, Pharmaceutical, Manufacturing and other various industry. Some of the functions that we have done such are ranging from support staff to top level management such as managers and directors .

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Profil Perusahaan

Global Sarana Sukses PT

Global Sarana Sukses PT

Other Services

Ukuran Perusahaan:
51 - 200 employees

Kantor Pusat:
Gandaria 8 Office Tower 2nd Floor Jl. Sultan Iskandar Muda - Kebayoran Lama Jakarta Selatan

Kendaraan Umum Terdekat:
kebayoran lama

Tautan Eksternal: